How to Online Review a National Moving Company
How to Online Review a National Moving Company
The times have indeed changed. Nowadays, you can do almost anything from the computer. And in fact, that’s often our preference. We want to do everything on our computers. Consumers like the feeling of having control and they thoroughly enjoy being able to do things in lightning speed thanks to the internet.
The same principle applies to reviewing a national moving company. We want it done fast. We want to do it online.
And the good news is, yes this is possible.
It’s indeed possible to do a thorough online review of a moving company. All you need is a bit of time and the right resources. Here’s how to do it:
Does the company have its own website?
If fraudulent businesses can have an online presence, then what more for legitimate companies? It’s a must for serious organizations to have a relevant and user-friendly website- a place where their customers can get to know as much about them as possible. Here’s a default rule of thumb, legitimate and established companies will (and should) spend money for a decent-looking website. If it looks outdated and useless, it’s a poor reflection on the company’s image.
Check out the company’s About page. Did they indicate their company history in there? Take note of the other services they offer. Make copies of their contact details and try them out later. All of their contact numbers should work if you try to call them.
Check with the BBB
The BBB or Better Business Bureau has always been a good barometer for the credibility of businesses. BBB is a non-profit organization that sets and upholds good standards for honest and fair business behaviour. The organization sets guidelines for marketplace trust in the US and Canada, and offers accreditation for businesses from various market sectors including the moving industry. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behaviour. However, BBB can provide scores not only for businesses who are registered with them but also for those who are not.
So what you need to do is contact the BBB and find out the score of the national moving company that you’re doing the research on. Take time to read customer feedback as well and see if they have any unresolved cases or complaints.
Protect Your Move
The US Department of Transportation’s Federal Motor Carrier Safety Administration (FMCSA) promotes and upholds regulations that protect consumers on interstate and national moves. That’s why the FMCSA developed www.ProtectYourMove.gov .
Protect Your Move is a website that’s dedicated to helping consumers protect themselves from fraudulent moving companies. The site provides loads of resources that will guide citizens into making the right decisions with regards to moving. It covers information from planning the relocation to choosing a reputable provider, checking prices, even up to filing complaints (if necessary).
Use it as a complete resource for your online research.
AMSA and ProMover
The American Moving and Storage Association or AMSA is the national trade association for the professional moving industry. They have more than 3,200 members that include interstate moving and storage companies, local and international movers, plus various industry suppliers and state association members.
As the leading certifier of professional movers in the US, AMSA wanted to promote knowledge of the moving and storage industry to the mass public. They did this by introducing the ProMover brand- a certification program launched in 2009. The initiative was created to protect the interests of consumers, it was also put up to fight impostors and rogue who taint the name of the moving industry.
The company you’re eyeing should be affiliated with the AMSA and have the ProMover seal of approval.
For more information on this, visit their website at www.promover.org.
It’s also important to get as much user feedback as possible. Do your best to find what their previous customers say about them. Sites like www.yelp.com can be very helpful in getting a feel of how the moving company deals with clients.
Blogs and Forums
Personal blogs are also great at giving you actual user experience. So use your best googling skills and see if you can unearth any blog posts about the company’s services. Online discussion forums can also be a good source of information.
The key to doing a good online review is to be persistent, open minded and creative. Don’t be afraid to search different keywords. Don’t stop until you’ve found user stories that seem sincere. A few hours of research will definitely pay off if it means avoiding the pains and hassle of hiring a rogue moving company.